If you’ve changed your mind or simply your Altura product just isn’t right for you, you can return to us within 30 days of receipt. Please note we don't offer free returns they must be covered at your own cost.
You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has a hangtag attached, it must still be attached upon return.
Please fill in and enclose the form attached to your delivery note or print a returns form here.
Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.
We do not accept back worn, used, altered or damaged items.
We may not be able to issue you a refund if the value of an item is diminished by something you have done for example;
The goods are your responsibility until they reach our warehouse, so make sure they’re packed up properly and you keep your proof of postage. Altura cannot accept responsibility for returned parcels which are not delivered to us.
Only items purchased at www.altura.co.uk can be returned. Products purchased at another Altura authorised retailer can only be returned to the original point of purchase.